the website/portal features and services provided to you when you visit the Company’s websites; when you apply to use and/or use the Company’s products; your use of software including terminals, mobile and desktop applications provided by the Company; and email, SMS, and any other electronic messaging, telephone, web chat, and other communications used between you and the Company. By visiting the Company’s Website, you are accepting and consenting to the practices described in this notice.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process data about you to operate effectively and provide you with the best experiences with our products. You may provide some of this information to us, for example by filling in forms on one of our websites, participating in one of our events or by corresponding with by us phone, e-mail, web chat or otherwise. We may collect some of it through automatic means, for example by using cookies when you visit our websites. We may also obtain data about you from third parties
USES MADE OF THE INFORMATION
We use information we collect about you to provide you with the products we offer, to notify you about changes to our products and to improve our products. We also use this information to provide you with information about other products we or selected third parties offer which are similar to the ones you have used or enquired about or we think may be of interest to you.
You acknowledge that certain of our Transaction options will require different types and levels of identity and security validation and verification checks, including use of third party validation and verification systems, and you agree to us applying our reasonable discretion in using and sharing relevant personal data to conduct such identity and security validation and verification checks if you choose such options.
You acknowledge and accept that: (i) when speaking to our Customer Contact Centre agents, your call may be monitored and/or recorded for quality assurance, training and security and fraud protection purposes; (ii) for fraud and security purposes your records are kept by us even after your Account is closed; and (iii) for identity validation and verification purposes, the following information may be provided to Merchants with whom you make a Transaction: name, Account number, jurisdiction, country of residence, nationality, residential address, postal code, email address, date of birth, and/or IP address. We reserve the right to validate and verify any of the information that you provide to us with third parties at any time.
DISCLOSURE OF YOUR INFORMATION
We will not disclose your personal data to anyone except as described in this notice. We may share your personal information with third parties to provide you with the products we offer, with suppliers working on our behalf, where we have your permission, or where we are required or permitted to do so by law. We may also share your personal information with third parties to prevent crime and reduce risk, if required to do so by law, where we deem it appropriate to do so, to respond to legal process or to protect the rights or property of Urban Pets SRL, our customers or others.
WHERE WE STORE YOUR PERSONAL DATA AND DATA SECURITY
The data that we collect from you may be transferred to, stored at and processed in a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.
If we have given you (or if you have chosen) a password, access code or any other secure means or access or authentication which enables you to access certain parts of our site, you are responsible for keeping this password confidential and complying with our instructions. You must not share credentials with anyone else, and you authorize Urban Pets SRL to act upon instructions and information from any person that enters your credentials.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Where applicable, you may have certain rights under data protection legislation, including the right to object to direct marketing and the right to see the personal information held about you and you may ask us to make any necessary changes to ensure it is accurate and up to date. If, where applicable, you would like a copy of the personal information we hold about you, please see contact us through the Customer Service at firstname.lastname@example.org.
Our website uses “cookies” and other technologies, which store small amounts of information on your computer or device, to allow certain information from your web browser to be collected. Cookies are widely used on the internet and allow a website/portal to recognize a user’s device, without uniquely identifying the individual person using the computer. These technologies help to make it easier for you to log on and use the Website, provide feedback to us as to which parts of the Website you visit, so we can assess the effectiveness of the site and provide a better user experience.
You may also be able to configure your browser not to accept cookies, although please bear in mind that this may affect your ability to use the services we provide.
CHANGES TO OUR PRIVACY NOTICE
Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail.